JikGuard Privacy policy

1. Introduction

1.1 Who We Are

JikGuard ("we," "our," or "us") is committed to protecting your privacy. This privacy policy (“Privacy Policy”) regulates how we collect, use, disclose, and safeguard your personal data or personal information when you visit our website, JikGuard.com (the “Website”), use our services (the “Services”), or interact with us in other ways.

1.2 Scope of This Policy

This Privacy Policy applies to all personal data collected through our Website, Services, or any other interactions with us. By using our Website and/or our Services, you acknowledge that you have carefully read this Privacy Policy and unreservedly agree with it.

While using the Website, you may encounter links to third-party websites. Please be advised that such third-party websites are independent sites, and we assume no responsibility or liability whatsoever regarding privacy matters or any other legal matter with respect to such sites. We encourage you to carefully read the privacy policies and the terms of use or service of such websites.

1.3 Changes to This Privacy Policy

Data protection and privacy are important to us. To maintain the trust of our personnel, business partners and customers, we may update this Privacy Policy occasionally; therefore, please revisit this page frequently. Last updated: March 21, 2025

2. Data Processing

2.1 Information You Submit

On the Websites, when you request information, subscribe for a service, register as a user, respond to an online survey or otherwise actively send us data, we usually collect data such as your name, email address(es), mailing address(es), telephone number(s), and certain information related to the business you represent. In each such instance, you will know what data we collect through this Website, because you actively submit it. This includes, for example, when you fill out the contact form or request a technical document (such as a White Paper) by filling out your contact details. In these instances, as well as in the others listed below, JikGuard as a Controller of the data.

When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at [email protected].

2.2 Information We Collect

We collect various types of information based on your interactions with our Website and Services:

• Personal Data: This includes your name, email address, phone number, and other contact details.
• Usage Data: Information about how you interact with our Website and Services, such as your IP address, browser type, and activity logs.
• Cookies and Tracking Technologies: Data collected through cookies and similar technologies to improve user experience and website functionality (more information in 2.6 Cookies).

2.3 Legal basis for processing

We only process your personal information where we have legal basis to do so. Pursuant to the processing described herein, our legal bases are:

• Performance of a contract: When we process your personal information as necessary to enter into a contract with you or to perform our obligations under a contract with you.
• Legitimate interest: When we process your personal information as necessary for our legitimate interests and does not override your rights.
• Compliance with law or regulation: When we process your personal information as necessary to comply with applicable laws.
• Consent: When we have your consent to process your personal information. This legal basis does not apply where another legal basis is present. You can withdraw your consent by contacting us (see the section ‘Contact Us’ below).

We may process your personal information for more than one legal ground depending on the specific purpose for which we are using your personal information.

For an overview of the relevant legal bases per processing purpose please see the section ‘Collection Purposes and Use of Data on Websites’ below.

2.4 Collection purposes and use of data on websites

We may use the data we collect on the Websites for the following general purposes:

• To respond to the request that you sent us such as your request for information or your request to subscribe to a service we offer;
• To occasionally send you emails about upcoming events, White Papers (or other technical documents), company news and the like;
• To administer, protect and improve our Website and our systems;
• To better understand the preferences of our visitors;
• To identify server problems;
• To compile aggregated statistics about Website usage;
• To help personalize your experience of our Website;
• To improve our products and Services and other internal business purposes;
• To provide you with information about our technologies, product or service releases, news, and other communications;
• To comply with legal requirements or protecting or exercising our or others’ legal rights.

2.5 Data Sharing and Disclosure

When collected pursuant to the Websites, we are not in the business of selling or renting your information to telemarketers and do not share your personally identifiable information with others, except that we may freely share your information within the JikGuard group of companies. Portions of our Websites may offer Services or information specific to identified partners or customers (such as training Services for customers) and in such cases, we may share your personal information and activities on our Website with the identified partners or customers for their business use. We may also share your information as required by law or in the interest of protecting or exercising our or others’ legal rights, e.g., without limitation, in connection with requests from law enforcement officials and in connection with court proceedings. We may share or transfer your information in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business. You will be notified via email and/or a prominent notice on our Websites of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information. Also, we reserve the right to fully use and disclose any information collected via the Websites that is not in personally identifiable form.

2.6 Cookies

We and our partners use various tools to collect data when you visit our sites and apps, including cookies, pixels, localStorage, and other similar technologies.  Some of these technologies store data in the browser or on your device. Other technologies may use network-related or other information to recognize your device (e.g., IP address).  Our Services use these technologies, for example, when you first request a web page and data is then stored on your computer or other device so the website or mobile application can access personal information when you make subsequent requests for pages from that Service.  These technologies may also be used to collect and store information about your usage of the Services, such as pages you have visited, other content you viewed, and search history.

We and our partners may also use these technologies to gather personal information about how you view and use our Services and content and to connect your activity with other data we store about you. We and our partners may collect your personally identifiable information about your online activities over time and across different websites when you use the Services.  The use of these technologies helps us serve you better by understanding what you are interested in, tracking trends, measuring the effectiveness of ads, saving your preferences, and storing information you may want to retrieve on a regular basis.  We also allow specific, approved partners to collect data from your browser or device for advertising and measurement purposes using their own similar tools.

To the extent required by applicable law, we will obtain your consent before placing cookies or similar technologies on your computer.  Your web browser can also be set to allow you to control these technologies, such as whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to prevent your browser from accepting these technologies, such as cookies. To find out more about cookies, visit www.aboutcookies.org. 

2.7 Data Processing Locations and International Transfers

Data collected for the Websites is housed in the United Kingdom. The JikGuard group of companies also has servers and employees around the world in various locations, Your information, including personal data, is processed at the Company`s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

2.8 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you request the deletion of your data, we will comply unless statutory or regulatory obligations require us to retain it.

3. Specific Use Cases for Data Collection and Processing

3.1 Requesting Resources

• What: We collect personal information such as your name, email, company, and country when you request documents or resources.
• Why: To deliver the requested materials to you.
• Legal Ground: Necessary for fulfilling a service request in the execution of a contract, for potentially entering into a contract or consent.
• Retention Time: We remove your data upon request or after 18 months of inactivity with our marketing or sales activities or through our website.
• Third-party recipients: None.

3.2 Requesting Quotes

• What: We collect personal information, including your name, email, company, industry, country, phone number, Services of interest, and specific details related to the Services to provide you with a quote.
• Why: To tailor the quote to your needs.
• Legal Ground: Necessary for potential agreement preparation.
• Retention Time: We remove your data upon request or after 18 months of inactivity with our marketing or sales activities or through our website.
• Third-party recipients: None.

3.3 Contact Form

• What: We collect information, including your name, email, company, country, phone number, and message content.
• Why: To respond to your inquiry.
• Legal Ground: Necessary for the execution of a contract, for potentially entering into a contract or consent.
• Retention Time:  We remove your data upon request or after 18 months of inactivity with our marketing or sales activities or through our website.
• Third-party recipients: None.

3.4 Direct Marketing

• What:  We collect information, including your name, email, company, country, and phone number.
• Why: To send you relevant product or market information.
• Legal Ground: Your informed consent.
• Retention Time: We remove your data upon request.
• Third-party recipients: None.

3.5 Job Applications

• What: We collect personal data such as your identity, resume, cover letter, and other documents like recommendation letters. Informed consent will be verified before uploading any personal data.
• Why: To consider your application for a job opportunity.
• Legal Ground: Your informed consent, or necessary for potentially entering into a labor agreement. Please note that you cannot apply without giving your consent to process your data for the purpose set out above upon application. Optionally, you can also give your consent for us to store your data for up to 750 days after the end of the recruitment process (we refer to §3.6 ‘Recruitment Reserve’).
• Retention Time: If consent was only given for data processing for purposes of the job application (but not for subsequent recruitment reserve storage), the data will be removed within 4 weeks after the application process concludes.
• Third-party recipients: Recruitment agencies and affiliates, if applicable.

3.6 Recruitment Reserve

• What: For past applicants who may be a fit for future opportunities, we retain their data as obtained pursuant to §3.5 based on the consent they have provided (as per §3.5 ‘Job Applications’). 
• Why: To consider you for future job opportunities.
• Legal Ground: Your informed consent.
• Retention Time: Data will be retained for 750 days after the end of the application process.
• Third-party recipients: Recruitment agencies and affiliates, if applicable.

4. Your Rights and Data Retention

Depending on your location you may have certain rights with respect to your Personal Information, as described below.

In accordance with law, we verify your identity in connection with any request in order to prevent unauthorized access of your data. Failure to verify your identity may result in your request not being processed. Furthermore, these rights are subject to certain exemptions established by law, such as to safeguard the public interest (e.g. the prevention or detection of crime) and our interests (e.g. the maintenance of legal privilege). Where required by applicable law, we will notify you if we deny your request and notify you of the reasons we are unable to honor your request.

• Access: You have the right to access your personal information in many circumstances.
• Rectification: You can ask us to have inaccurate personal information amended.
• Erasure: You have a right to delete any personal information the we no longer have a lawful ground to use.
• Withdraw consent: Where processing is based on consent, you can withdraw any consents to processing that you have given us and prevent further processing if there is no other legitimate ground upon which JikGuard can process your personal data. This means we stop that particular processing but it will not affect the validity of the processing based on your consent before you withdrew it.;
• Restriction: You can require certain personal data to be marked as restricted for processing in certain circumstances.
• Portability: You can ask us to transmit the personal data that you have provided to us and we still hold about you to a third party electronically.
• Object: You have a right to object to any processing based on the legitimate interests legal ground for reasons connected to your individual situation. However, we have the right to continue this processing if we believe we have a legitimate overriding reason to continue. Where we process your personal information for direct marketing purposes, including any profiling related to the direct marketing, you have a right to object at any time in which case we shall no longer process your personal data for such purposes. To exercise this right, you can by following the instructions included in any direct marketing email you receive from us.

5. CCPA Privacy

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

5.1 Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device.

Please note that the categories and examples provided in the list below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if you provided such personal information directly to us.

5.2 Your Rights under the CCPA

The CCPA provides California residents with specific rights regarding their personal information. If you are a resident of California, You have the following rights:

• The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
• The right to request. Under CCPA, You have the right to request that We disclose information to you about Our collection, use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm your request, We will disclose to you:

• The right to say no to the sale of Personal Data (opt-out). You have the right to direct us to not sell your personal information. To submit an opt-out request, please contact us.
• The right to delete Personal Data. You have the right to request the deletion of your personal data, subject to certain exceptions. Once We receive and confirm your request, We will delete (and direct Our Service Providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• The right not to be discriminated against. You have the right not to be discriminated against for exercising any of your consumer`s rights, including by:

• The right to appeal a denial. If we refuse to take action on a request within a reasonable period of time after receiving your request in accordance with this section, in such an appeal, you must:

We cannot respond to your request or provide you with the required information if we cannot:

We will respond to your appeal within 60 days of receiving your request.

5.3 Exercising Your CCPA Data Protection Rights

We will disclose and deliver the required information free of charge within 45 days of receiving your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

Any disclosures We provide will only cover the 12-month period preceding the verifiable request`s receipt.

For data portability requests, We will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.

In order to exercise any of your rights under the CCPA, and if you are a California resident, you can contact us by emailing us at [email protected].

6. GDPR Privacy

6.1 Legal Basis for Processing Personal Data under GDPR

We may process personal data under the following conditions: Consent: You have given your consent for processing personal data for one or more specific purposes.

• Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
• Legal obligations: Processing personal data is necessary for compliance with a legal obligation to which the Company is subject.
• Vital interests: Processing personal data is necessary in order to protect your vital interests or of another natural person.
• Public interests: Processing personal data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
• Legitimate interests: Processing personal data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

6.2 Your Rights under the GDPR

The Company undertakes to respect the confidentiality of your personal data and to guarantee you can exercise your rights.
You have the right under this Privacy Policy, and by law if you are within the EU, to:

• Request access to Your Personal Data. The right to access, update or delete the information We have on you. Whenever made possible, you can access, update or request deletion of your personal data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you. This also enables you to receive a copy of the personal data We hold about you.
• Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about you corrected.
• Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about your particular situation, which makes you want to object to our processing of your personal data on this ground. You also have the right to object where We are processing your personal data for direct marketing purposes.
• Request the transfer of Your Personal Data. We will provide to you, or to a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where We used the information to perform a contract with you.
• Withdraw Your consent. You have the right to withdraw your consent on using your personal data. If you withdraw Your consent, We may not be able to provide you with access to certain specific functionalities of the Service.
• Right to submit complaint. If We reject your above requests, We will provide you with a reasonable explanation. In addition, You have the right to lodge a complaint about JikGaurd`s practices with respect to your personal data with the supervisory authority of your country or EU Member State, you can obtain more information here.

6.3 Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

7. Security

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. Transmissions over the Internet are never 100% secure or error-free. However, we take appropriate technical and organizational measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. It is your responsibility to safeguard any password and User ID you use to access the Website and to notify us through [email protected] if you ever suspect that this password or User ID has been compromised. You are solely responsible for any unauthorized use of the Website conducted via your password and User ID.

8. Links To Other Websites

Our Websites may contain links to other websites of interest. However, once you have used these links to leave our Websites, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Policy. You should exercise caution and look at the Policy applicable to the website in question.

9. Children’s Privacy

The Websites are intended for adults. We do not intentionally or knowingly collect personally identifiable information from children under the age of 16, and we request that individuals under the age of 16 not submit any personal information on this Website.

10. Contact Us

Please feel free to contact us with any comments, questions, complaints or suggestions you might have regarding the information practices described in this Policy by emailing us at [email protected].